Identify the statement that does NOT demonstrate active listening

Possible Answers:

  1. ” So what I heard you say was __________.”
  2. “What did you mean by __________?”
  3. ” Sorry, I was distracted. Could you repeat __________?”
  4. “I guess you must have felt __________.”

The Correct Answer:

C. ” Sorry, I was distracted. Could you repeat __________?” does NOT demonstrate active listening

Explanation:

Active listening can simply be a way of listening and interpreting the message in a speech or any presentation. It doesn’t only mean that the audience is supposed to listen to the speaker, but it also means that the speaker would ask for appropriate feedback from the audience so that they would know about the low points.

It is a crucial step to understand the situation and seek solutions to the issues based on mutual understanding. Certain factors can quickly improve listening skills, like listening and concentrating on the speaker, observing the environment and the delivery style, and observing, confirming, and providing appropriate feedback to the speaker.

At the end of the speech, the audience has all the right to provide appropriate feedback or to pass the questions to the speaker.

It is widespread for the audience to use certain sentences like,  ” So what I heard you say was __________,” “I guess you must have felt __________.”, “What did you mean by __________?” etc. On the other hand, the audience should not use sentences that make them sound arrogant to the speaker. For example” “ Sorry, I was distracted. Could you repeat__________?” . This sentence does not demonstrate active listening because the audience clearly states they were distracted.

The audience can always request the speaker to repeat a certain question, but a speaker cannot repeat the whole speech that has already been delivered again just because of the fault of the audience.

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